PRIVACY POLICY 

Your privacy is important to Posh Beauty Lounge and we are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.poshbeautylounge.ca (the “Site”).

 

This Policy was last updated on and is effective as of July 20 2021. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided in the section below marked “How do I contact Posh Beauty Lounge?”

PERSONAL INFORMATION WE COLLECT 

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide directly. When you engage with Posh Beauty Lounge, we may ask you to share your personal information. We have listed below the categories of personal information we may collect:

    • Identifiers. Such as a real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

      • For example, if you create an account, purchase any products or book an appointment, submit a product/service review, enter a competition and/or contact our customer service team you may provide your first name, last name, date of birth, gender, email address, mailing address and/or telephone number.

      • When you register for an account, we will also collect information associated with your account such as the date you joined and your order numbers.

  • Images and photographs. For example, if you enter a competition on the website or via social media when you tag us you may provide a photograph/video of yourself. 

  • Your opinions or other information. For example, if you review the services/products you have purchased/done from us or provide information about products and/ or services, and the brands and products you use.

  • Information that we collect automatically.When you engage with Posh Beauty Lounge we may use cookies and similar tracking technology to collect the following information about you automatically 

    • Internet or other electronic network activity information. Such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

    • For example, when you visit the website, engage with Posh Beauty Lounge content or with us digitally, we may collect certain information from your computer, tablet or mobile phone (“Device”) such as your IP address, Device type (i.e. make and model), unique device identification numbers, browser-type and time zone setting

    • We may also collect information about how your Device has interacted with us including: the pages accessed and links clicked; how you navigate to and from the website (such as how you scroll over the site, which parts you click and how long you spend on each page); your preferences, the products and/or services that you have viewed or searched for; and crashes, download errors and response times.

  • Geolocation Data. Such as physical location or movements. We collect your IP address and infer location such as city or postcode therefrom.

    • For example, when you visit the website, engage with Posh Beauty Lounge content or with us digitally, we may collect your broad geographic location (e.g. country or city-level location) from your Device.

COOKIES

www.poshbeautylounge.ca uses cookies in order to improve your experience on the site. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.

HOW DOES POSH BEAUTY LOUNGE USE MY PERSONAL INFORMATION?

We will use your personal information for the purposes set out in this Policy, which will include:

  • To provide you with the products and services that you have requested - To administer our relationship with you and to carry out our obligations arising from the relationship between you and us, including internal accounting and administration purposes, to process payment for purchases or other services and to create and manage your account.

  • To process your payments - After you place an order on our website you will need to make payment for the goods or services you have ordered. Your payment will be processed by Wix Payments. Wix Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link(s): Wix Payments: https://www.wix.com/about/terms-of-payments

  • To verify your identity - For example we may use your email address to determine if you already have an account with us (if applicable).

  • For analytics purposes - For example, we may analyze your personal information including your location, products and/or services requested, age, time zone, IP address and URL visited, against our wider customer base for internal business purposes, such as generating statistics and developing marketing plans, to improve our services and products and the website. We may also aggregate and de-identify your information to create customer segments and share with our affiliates and partners.

  • To provide you with marketing communications that you might be interested in - If you choose to receive marketing communications from us, we may use your personal information to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions via our newsletters, emails, or other communications. If you no longer wish to receive these marketing communications, details of how to opt out are described in the section below marked “How do I stop receiving marketing communications?".

  • For SMS communications - When you book an appointment with us or make an account, you will receive via text message or opt to receive news, offers, updates on out-of-stock items from us by entering your name and phone number and clicking subscribe or ticking a box at checkout indicating that you would like to receive text messages from us, we collect your phone number, information about your browser, information about the page you signed up on, and any other additional information you may provide to us.

  • For non-marketing communications - We may use your personal information to communicate with you about important information in relation to your account, the service you have requested or other non-marketing communications. This includes: (i) emailing you to verify your identity when you sign-up; (ii) emailing you where you have requested a password and/or username reset; (iii) notifying you that a particular service has been suspended for maintenance or terminated; (iv) letting you know that we have updated this Policy or our Terms of Use; or (v) letting you know about any products that you have requested or purchased. We will never contact you to ask for your password, please be careful if you receive any communications from people requesting this information.

  • To provide the best service to our customers - For example, we may use your personal information to process and respond to your questions and/or inquiries.

  • For site optimization and management - For example we may use your personal information provided to us to:

    • administer the website;

    • ensure the security of our networks and of your information;

    • customize your future visits to the website based on your interests to ensure the most user-friendly online navigation experience;

    • improve the website and our other digital offerings (including to fix operational problems such as pages crashing and software bugs); and

    • provide services to our partners such as tools, analyses, data and insights to see how their website or mobile applications are used.

  • For product development and business development purposes - For example, we will use information we collect from you to improve our products and develop new products.

  • For fraud prevention and detection purposes and to protect and defend the rights and property of Posh Beauty Lounge our employees and business partners.

  • For employment application purposes - For example, if you contact us in relation to your employment prospects, we will use your personal information to consider you for current and future employment opportunities and to contact you with respect to employment opportunities at Posh Beauty Lounge that you have expressed an interest in.

Use of Non-Personally Identifiable Information

We may use non-personally identifiable information, such as anonymized and/or aggregated Services usage data, in any manner that does not identify individual users for the purpose of improving the operation and management of the Services, including to develop new features, functionality, and services, to conduct internal research, to better understand usage patterns, to resolve disputes, to troubleshoot problems, to fulfill user requests, or for security and compliance purposes. Any non-personally identifiable information that is combined with personal information will be treated by us as  personal information .

WHAT IF I ACCESS OR USE A SOCIAL NETWORK OR PUBLIC FORUM THROUGH POSHBEAUTYLOUNGE.CA?

Our website may facilitate easy access to certain social networking sites and other websites or services with user-generated content features, such as Facebook, Instagram and Twitter (“Social Sites"). You understand that we do not control such services and are not liable for the manner in which they operate. Please review the Social Sites’ privacy policies if you would like more information about how they collect, use and share your personal information, your privacy rights and how to change your privacy settings.

Our website may enable you to:

-       Access Social Sites: This may include: access to websites such as a YouTube video; or activation of third party websites when you make a ‘comment’, ‘share’ or ‘like’ something on the Social Site using a third party social network plug-in. In each instance, such third party’s privacy policy will apply to your interaction with that website or service;

-       Submit content to Social Sites: For reviews, discussion forums, message boards, photographs and other public features (“Public Forums"). We do not restrict the distribution of personal information that you voluntarily disclose in these Public Forums, so please be aware that any information you disclose there may be collected and used by us and others. For this reason, we encourage you to refrain from providing or sharing personal information about yourself in the Public Forums. We cannot prevent third parties from using such information in a way that may violate this Policy or applicable law;

HOW DO I STOP RECEIVING MARKETING COMMUNICATIONS?

We will only send you marketing communications if you have agreed to this, or if we are otherwise permitted by law. If at any time you decide that you no longer wish to receive marketing communications from us, you may opt out by clicking on the relevant ‘unsubscribe’ link in the emails you receive.

Please note, while we will honor your request to stop receiving marketing communications, we will continue to send you service-related communications such as emails confirming purchases through the website.

IS MY PERSONAL INFORMATION SECURE?

We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information.

We implement appropriate technical and organizational security measures, including physical, administrative and technical safeguards to protect your personal information from unauthorized access, use and disclosure.

The measures we use to protect your personal information are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures that we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

DOES THIS POLICY EVER CHANGE?

We may update or modify this Policy from time to time in response to changing legal, technical or business developments. We will obtain your consent to any material Policy changes if and where this is required by applicable data protection laws. The date of the most recent version of this Policy will appear at the top of the page.

When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. for example, we will notify you of any changes to this Policy by posting a new Policy and updating the “last modified" date at the top of this page or by sending the new Policy to you via email, where appropriate.

HOW OLD DO I HAVE TO BE TO USE THE POSH BEAUTY LOUNGE SITE? 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We take your privacy very seriously and we understand the importance of taking extra precautions to protect the privacy and safety of children who use our products and services. We do not solicit or knowingly collect personal information from children aged 13 and under. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.

 

HOW DO I CONTACT POSH BEAUTY LOUNGE?

We have taken great measures to ensure that your visit to the website is an excellent one and that your privacy is respected. If you have any questions, comments, or concerns about our privacy practices and/or would like to submit a privacy request, please contact us either: